ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
Job Profile Summary
As a Project Manager in ICON’s Language Services department, you will be responsible for the successful execution of end-to-end translation and localization projects across a wide range of content types, with a strong focus on delivering high-quality outcomes for our pharmaceutical and clinical clients. Acting as a key liaison between clients, internal teams, and external vendors, you will combine operational execution with proactive client communication, financial oversight, and process improvement. This role requires a solid understanding of life sciences content, translation workflows, and project financials, as well as the ability to manage risks and prioritize effectively in a fast-paced, highly regulated environment.
Requirements
- 3+ years of experience in project management within translation, localization, or language services.
- Experience with Life Sciences translation projects (pharmaceutical, medical device, clinical, or biotech)
- Strong communication and stakeholder management skills, with experience in both client-facing and internal coordination roles.
- Proficiency in CAT tools, translation management systems, and project tracking software.
- Advanced proficiency in Microsoft Word, Excel, and other document formats (e.g., PDFs, XML, PowerPoint).
Job Description
- Recognize, exemplify and adhere to ICON's values which centres around our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Continuously develops awareness of the pharma / biotech / medical device industry landscape as it relates to department specific service-related trends and challenges and guides awareness for PCS staff.
- Actively supports the growth and integration of service areas with ICON’s Language Services. Proactively and independently expands knowledge base on constantly evolving industry trends and news and best practices.
- Manage the full lifecycle of Language Services projects, from scope definition and planning to delivery and post-project review.
- Gather and validate client requirements, evaluate timelines and budgets, and determine project feasibility in collaboration with internal stakeholders.
- Coordinate cross-functional internal teams and external vendors to ensure timely, high-quality project execution aligned with client expectations and regulatory standards.
- Serve as the main point of contact for assigned clients, maintaining clear and proactive communication to manage updates, issues, and feedback.
- Track and manage project financials, including budget setup, cost tracking, and profitability monitoring throughout the project lifecycle.
- Identify potential risks or scope changes early on and implement appropriate mitigation strategies to protect timelines, quality, and client satisfaction.
- Support process documentation and refinement by identifying inefficiencies or gaps and suggesting improvements or automation opportunities.
- Participate in department-level initiatives related to quality, efficiency, or cross-functional collaboration.
- Provide guidance and mentorship to more junior team members when needed, sharing knowledge and best practices.
- Collaborate with client services, quality, and operational teams to ensure alignment on service delivery and expectations.
- Other duties as assigned.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
