We know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.
Our opportunity
As a Reception & Administration Assistant, you will be the face of our newest Build to Rent. This role will be the go-to person for the on-site team and act as the first point of contact for our residents.
Your responsibilities will include:
Management of front of house including maintaining a clean and organized reception area, ensuring communal spaces are well presented and well stocked and parcel room is tidy and organised
Answering the main line and directing inquiries, taking messages, or responding to customers where appropriate
Meeting and greeting visitors, alerting leasing team to tour arrivals, accepting package deliveries
Managing front desk enquiries including logging new cases or complaints and allocation to appropriate team members for resolution
Assisting with coordination and management of events and collation of customer feedback
Assisting with raising quotes, purchase orders & invoices, preparing renewal letters, termination notices and variation letters
Assisting with data entry, document preparation, and file management.
Database management including capturing of front line customer insights and entering and updating customer data
Monitoring various communication channels including google, website, socials, email and the app, triaging and allocating complaints and queries
Responding to comments and feedback on building channels and composing and sending broader building communications
Uploading digital content to various channels including Domain and REA listings
Preparing move in and welcome packs, coding keys and logging additional charges with finance team and updating systems to reflect customer move ins / move outs
Monitoring cases & complaints in system to ensure all customer queries are dealt with promptly
Your point of difference
1-3 years of administration experience
Will have real estate experience or similar highly transferable skill set from another reception or administration role
Ability to manage multiple and competing tasks and enquiries efficiently
Will have great attention to detail
Is ethical, disciplined and believes in self-development
Is resilient and can multi-task with ease
Values workplace relationships and the opportunity to mentor and be mentored
Excellent phone manner
Exceptional time management and organisational skills
Good Microsoft Office applications skills
Willingness to learn new systems and processes
Strong written and verbal communication skills
Strong attention to detail
Discretion, diplomacy and the ability to maintain confidentiality
All of these attributes are preferred, if you think you may be the right fit for the role please still apply.
Tipo de puesto: Media jornada
Sueldo: 2.500,00€-3.000,00€ al mes
Horas previstas: 25 a la semana
Beneficios:
- Flexibilidad horaria
- Formación en certificaciones profesionales
- Parking gratuito
- Programa de formación
- Seguro dental
- Seguro de vida
- Seguro médico privado
- Teléfono de empresa
- Teletrabajo opcional
