Senior HR Associate (Learning Solutions Development) (G)

Job Identification (Reference Number): 15663
Position Title: Senior HR Associate (Learning Solutions Development)
Duty Station City: Valencia
Duty Station Country: Spain
Grade: G-6
Contract Type: One Year Fixed Term
Recruiting Type: General Service
Vacancy Type: Vacancy Notice
Initial duration: twelve months with a possibility of extension
Closing date: 10 July 2025

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Context

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.

With 172 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.

The Staff Learning Unit (SLU) is located within the Integrated Talent Management Division (ITM) of IOM and is responsible for managing programmes and initiatives established in line with the learning and development needs of the Organization. SLU is based in Valencia and Manila.

Under the overall supervision of the Chief, ITM Division and the Head, Staff Learning Unit at the IOM Global Learning Centre, and under the direct supervision of the Human Resources Officer, Learning Solutions Development, the Senior HR Associate (Learning Solutions Development) will assist in coordinating the learning solutions production pipeline and a team of staff and consultants responsible for delivering learning solutions.

1. Assist in coordinating the production pipeline. Plan, monitor and report on the activities and deliverables of staff and consultants who develop learning solutions, including Instructional Designers, Animators, Videographers, Graphic Artists, and others, by assigning projects, monitoring progress and quality, and reviewing deliverables, managing delivery schedules and understanding business requirements and objectives in order to produce effective learning initiatives.
2. Support the assessment of incoming project requests of the Learning Solutions Development (LSD) team, in coordination with the Senior HR Associate, LSD Coordinator, by organizing and attending meetings and following up on missing information with internal and external training owners to understand the learning objectives, requirements, timeline and target audience.
3. Participate in the design and development of eLearning course templates alongside instructional designers and other eLearning developers.
4. Partner with the Development team to create digital and print assets for courses; Video production, including audio and video editing in SCORM (Shareable Content Object Reference Model); Develop illustrations, graphics, etc. to support the course content; Work with Instructional Designers to produce high-quality eLearning content.
5. Assist in coordinating the eLearning content review process with subject matter experts and instructional designers; obtain the training owner’s sign-off as part of the acceptance of the work process. 
6. Contribute to the global learning calendar by ensuring that all learning solutions developed by the team are featured in the calendar and uploaded to the Learning Management System (LMS).
7. Handle all tickets raised in the ticketing platform concerning learning solutions development. 
8. Work with SLU colleagues who look after the LMS team to support the upload of the learning content into the learning management system; help troubleshoot defects and implement fixes in resolving technical issues and uploading the curricula on IOM’s LMS.
9. Perform other duties as may be assigned.

Education

• University degree in Digital Learning Development, Graphics Design, or a related field from an accredited academic institution with four years of relevant experience; or 
• Completed High school/ Secondary school education with six years of relevant experience. 
• Holds a project management certification or has at least two years of relevant professional experience in project management.
• Kirkpatrick certification (at least Bronze) is an advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Relevant professional experience in multi-media and learning;
• Experience in managing staff and consultants to deliver a portfolio of learning solutions projects; and, 
• International experience is an asset.

Skills

• Fluency in Articulate, iSpring, Adobe Suite Tools such as Illustrator, Photoshop, InDesign, Premiere Pro, Vyond.
• Demonstrated knowledge in using platforms such as Murf, Mural, Slido, Kahoot is an advantage.
• Foundational knowledge in AI and Data Analytics:
  • Basic understanding of AI, machine learning, data analysis, and data visualization.
  • Familiarity with common tools (e.g., Microsoft Office software suite such as PowerPoint, Word, Excel, Power BI).
• Digital Literacy:
  • Comfortable with digital platforms and virtual learning environments.
  • Ability to quickly learn and use new technologies and software tools. 
• Highly creative, innovative, out of the box thinker, problem solver, good communication skills, able to prioritize effectively.
• Sound people management skills.
• Advanced written and verbal communication skills, including ability to influence stakeholders and manage complex and/or sensitive interactions.
• Works well within a team but able to work well independently with minimal supervision; and,
• Proven ability to produce work accurately and concisely according to set deadlines.

Languages

IOM’s official languages are English, French and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English (oral and written) is required. Working knowledge of French, Spanish, and/or an official UN Language (Arabic, Chinese, and Russian) is an advantage. 

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments

Required Competencies

IOM’s competency framework can be found at this link Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
•  Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

•  Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
•  Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
•  Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
•  Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
•  Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations.  Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

Only candidates possessing the right of residence and right to work in Spain can be considered for this vacancy. Candidates for this vacancy will be considered to be locally recruited and will be eligible for allowances and benefits available to locally-recruited staff members.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies