This role is an integral part of our service delivery organization, providing on-site project implementation, troubleshooting, training and customer support services for Systech products. You will install, configure, and validate our product functionality and performance against project deliverables. This role will see you travelling on a weekly basis to customers across Europe, ensuring they are set up for success with our Systech solution provided.
Responsibilities:
- Provides on-site start-up support for Systech solution software and Systech equipment, in addition to technical assistance to help troubleshoot and repair solutions, including electrical testing and optical set up.
- Coordinates problem resolution with engineering, customer support, and other personnel to expedite repairs.
- Implement interfaces with external systems.
- Communicates and alerts PM of all exceptions and/or events that might affect project deliverables. Works efficiently and independently.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Updates delivered Engineering packages, or provides updated information to the Project Engineer, as needed for “As Built” updates.
- Validates and makes recommendations to project documentation and project drawings as required.
- Maintains high quality and on time Field Trip Reports.
- Provides customer documentation including operator guide and updates to standard solution drawings as required.
- Develops and conducts customer training on the safe operation of Systech solutions.
- The position involves approximately 75% of travel, on average, and includes domestic (EU) and possible international travel. This includes multi week trips away from home. 75% to 85% of work involves traveling to customer sites, all involving air travel.
- Follows all necessary compliance with safety regulations and knowledge of FDA regulations and standards or familiarity with quality standards like ISO9001.
- Understands Systech service delivery methodology and acts as the first line of customer contact and the owner of customer relationships.
- Significant coordination with customers and OEM partner companies is required.
- Follows all necessary compliance and all safety regulations.
Qualifications:
- Bachelor or comparable degree in Engineering (Electrical, Software, Computer, or Automation) or experience working and supporting electrical and automated solutions
- Ideally background in Electronics, including PC and PLC based systems
- Understanding of service delivery methodology
- Knowledge in packaging industry automation products is ideal, not but not required.
- Experience with packaging line equipment, preferably in pharmaceutical and/or food packaging industries ideal, but not required.
- Knowledge in AutoCAD, MS Visio, and flow documentation tools.
- Experience in direct customer interface and ability to work in a multi-tasked environment.
- Must be fluent in English, multi-lingual is preferred.
- Excellent verbal and written communication skills at all levels for the organization
- Proven track record of installing solutions across multiple sites and or countries.
- Experience with .NET architecture, MS SQL Databases and ODBC, TCP/IP not essential but preferred
- Knowledge of Crystal or SQL Reports not essential but preferred
Skills:
- Self starter
- Ability to debug, pin point and or solve issues
- Good intercommunication skills
- Networking
You’ll be the right candidate if you are aligned to our values and culture:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.
#SWE #LI-EO1
Work Arrangement : Remote
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
