Supplier Connectivity and Optimization Manager

Who are WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We are a wholesale global travel organization
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
• We partner with over 430,000 properties in more than 15,000 destinations
• We work with more than 44,000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

What will you do on your journey with WebBeds?

WebBeds is the world’s fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than 50.000 requests per second, each one consisting of tens or hundreds of hotels, with continued expansion.

"We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT organization.

With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology including .NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a few.

Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with you.

In this role you will

The Supplier Chain Connectivity & Optimization Manager is responsible for overseeing system integrations and optimizing the distribution of hotel inventory to ensure efficiency.

This role involves managing API connections, ensuring real-time delivery of ARI, and collaborating with commercial, IT, applying the efficient distribution strategies. The manager will work closely with Chain Commercial team, and IT team, monitoring performance metrics, troubleshoot technical issues, and helping to implement corrective actions to enhance sales and distribution performance across the chain.

Key responsibilities

• Understand system integrations with Chains, XML Gateways… and how to assure a correct integration with our API’s.
• Understand our platforms functions to manage the onboarding of new chains, rate plans, and how to read an XML.
• Manage and monitor API connections, help to troubleshoot failures, and coordinate with tech teams and Hotel Chains.
• Ensure hotel inventory, room types, and rate plans are properly mapped and synchronized across platforms.
• Work with Client Optimization teams across regions to manage a correct distribution, ensuring adherence to chain-level distribution policies, rate parity.
• Track and analyse production, conversion, and performance from Hotel Chain connections.
• Identify underperforming partners or technical issues impacting sales and implement corrective actions.
• Collaborate with Chain Commercial team to be aligned in terms of commercial decisions.
• Coordinate with Chain Commercial team all the new integrations being part of the kick of calls, also, attending commercial call where required technical assistance. Key point of contact for partner technical escalations, system enhancements, and troubleshooting.
• Translate commercial needs into technical specifications and enhancements.

The skills we would love to see in your suitcase!

• Strong understanding of supplier and market dynamics.
• A “can do” attitude coupled with the ability to successfully change technical relationships for the better.
• Ability to work with an agile team.
• Fluency in English (spoken and written) is required; proficiency in Spanish or any additional language is a plus.
• Knowledge of internet and e-business processes, disciplines, and standards.
• Excellent problem solving, relationship building skill and interpersonal communication skills is a must.
• Highly detail-oriented with respect to documentation and communication.
• Desire for achieving excellence in optimizing, process, product quality and reliability.
• Experience within the travel industry and in particular the wholesale side of the industry would be seen as a key asset in this role.
• Demonstrated success in delivering technical supply to grow existing and new business.
• Ability to conceptualize new ideas, and explain these to non-technical personnel.
• A good technical understanding specifically with regards to how connectivity works (XML/PUSH/CACHE).
• Highly developed communication and decision-making skills.
• Highly self-motivated and able to perform well under pressure.
• Ability to understand and communicate technology concepts to suppliers.
• Comfortable communicating cross-functionally and across management levels in formal and informal settings.
• Required to travel to visit suppliers, trade shows, internal meeting etc as needed.
• Excellent written and verbal communication skills.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

Dynamic environment with the chance to grow, influence & impact change Disruptive, fast-growing market leader within travel & endless possibilities ulture built on collaboration empowerment and innovation

Find out more about the WebBeds business at www.webbeds.com - #LI-Hybrid