Support Engineer L2

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!

Job description

Take your career to the next level with Amaris Consulting as a Support Engineer L2. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.

WHAT WOULD YOU NEED? ✍️

• 2–3 years of technical support experience handling telephone and ticket incidents
• Proven experience in the setup and maintenance of computers, printers, and peripheral equipment
• Basic familiarity with server-related tasks
• Excellent communication skills in English and Spanish

WHAT WILL YOU DO?

• Provide technical support via phone and ticketing systems for computer and printer incidents
• Prepare and manage conference room setups and computer configurations
• Collaborate effectively with a dedicated team of three, ensuring smooth work transitions
• Resolve daily user incidents and support IT equipment maintenance
• Coordinate with global support teams (including L1 and L3 levels) to ensure prompt incident resolution

WHY US?

Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:

• Grow rapidly with a tailored career path and salary evaluation – 70% of our senior leaders started at entry level
• Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, language sessions, webinars, and workshops
• Take charge of your training with an annual personal budget and company-paid certifications
• Enjoy flexible policies, remote work options, and fantastic social benefits such as transit and restaurant tickets, kindergarten support, and private health insurance
• Benefit from our WeCare program, which supports employees in critical situations
• Unleash your full potential, both professionally and personally

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within our workforce and creating an inclusive working environment. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.