Team Leader (English-speaking) - On-site BM01

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Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Team Leader in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Team Leader on our team, you will:

• 
  Team & Performance Management: Monitor and report team/individual performance, give regular feedback, conduct appraisals, manage disciplinary issues, suggest promotions, motivate staff, and control turnover
• Training & Development: Track training needs, support onboarding, provide technical/communication skill development, and delegate tasks to foster growth
• Recruitment & Staffing: Collaborate with HR on hiring, participate in interviews, request new hires when needed, and ensure backup coverage
• Customer & Client Relations: Maintain contact with customers, handle escalations and complaints, attend service-level reviews, and support in emergencies
• Operations & Organization: Distribute workload, define/update processes, manage internal tools, ensure procedures are followed, and resolve logistical issues
• Reporting & Quality: Collect, analyze, and share performance metrics, conduct quality checks, and propose improvements in bonuses, reporting, and procedures.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in English
• Minimum 6 months’ experience as a senior agent (mentor) or agent, preferably within a project.

• Strong leadership, people management, and team-building abilities.

• Excellent communication and customer care skills.

• Strong organizational and change management capacity.

• Proficient in IT tools, particularly Excel.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• 
  Full time 39 hours/week contract: Monday to Saturday from 9:00 to 18:00
• Salary 23000 euros gross/year + up to 3180 euros gross/year in bonus + private medical insurance
• Great office location in Barcelona
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” .

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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