Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
Partner with our Pooled Customer Success team, who are responsible for driving strategic and commercial value to the customer.
Guide customers through implementation, onboarding, and adoption by leveraging scalable methods such as video demos, webinars, how-to guides, etc.
Drive healthy adoption, net retention, and reduce churn.
Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
Act as a technical point of contact for low-touch customers when escalations require clarification, deeper product expertise, or group sessions.
Advocate for customers and develop strong relationships to ensure adoption of PVcase products.
Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
Collaborate with cross-functional PVcase teams, including Sales, Product, Customer Education, and Marketing, to ensure a seamless customer journey.
Partner with Support and Product teams to ensure recurring technical questions are captured and solved in scalable assets.
Surface opportunities for expansion or cross-sell based on technical usage signals.
Contribute to the design and delivery of scalable digital solutions that proactively address customer needs.
Solar or Engineering backgrounds required.
Hands-on technical experience with CAD/engineering or solar industry software required.
Fluency in additional languages beyond English preferred (German, Spanish, Italian).
Startup / Scale-up experience preferred.
Experience creating and delivering scalable enablement assets (webinars, video demos, how-to guides, knowledge base articles).
Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.
Strong communication skills to effectively collaborate with internal and external teams.
Experience in managing customer accounts, handling escalations, and resolving issues.
Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
Excellent time management, project management, and interpersonal skills to collaborate effectively with internal and external stakeholders.
Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.
Experience managing complex technical projects and translating concepts into actionable customer guidance.
Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.
Proficiency in using customer relationship management (CRM) software such as Gainsight or Salesforce, and other relevant tools, preferred.
Get Ready To Enjoy
Flex benefit package, customizing perks to match your unique style.
Enjoy unlimited remote work.
Flexible working hours, harmonizing your personal and professional life.
Half-day Summer Fridays.
Full training and onboarding program for a seamless start.
Exclusive work only with international markets.
Considerable & steadily increasing salary, recognizing and rewarding your dedication.
Frequent in-office and after-hours activities with team members.
Participation in international training programs.
Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
Additional paid vacation days, including birthdays, volunteering, and other occasions.
Salary range is based on years of experience, experience in industry, and relevant skill set.
Immigration-related employment benefits, such as visa sponsorship, are not available for this position.
