About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:
Career development with an international company where you can grow the career you dream of .
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
A challenging position in a fast-growing crisis independent industry .
Position: Technical Support Call Center - Madrid
PURPOSE OF THE JOB
Working in a team of Technical Support Specialists (TSSs) who provide remotely the clinical and technical guidance on the use and operation of Abbott CRM products to the medical community and various Abbott departments. Provide remote support for patients with CRM implanted devices.
ROLES & RESPONSIBILITIES
All tasks below are office-based and all interactions are performed remotely through standard ways of communication (phone 85%, email, etc).
- Provide remote support services in the field of Remote Patient Monitoring and CRM devices.
- Provide technical information to customers (implanted patients) in response to inquiries/report from the field, by phone and message.
- Perform product evaluations and testing based on reports from the field
- Provide back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (remote care and device management), regional training seminars and troubleshooting
- Provide and conduct product training to in-house personnel
- Assist in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives
- Provides technical response to corporate Abbott website inquiries
- As needed, provides technical and clinical assistance to Regulatory Affairs personnel (in-house) in response to regulatory agency requests on Abbott devices
- Coordinates efforts with international division staff to resolve product/clinical issues involving international customers and the international sales issues
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
- Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
- Performs other related duties and responsibilities, on occasion, as assigned.
EDUCATION & COMPETENCIES
- Bachelor’s degree in administration, communications, technical is preferred or working experience in a similar position.
- Experience in telephone assistance, reception, contact with clients or patients.
- Track record as a customer service specialist in our industry or equivalent.
- Successful engagement with customers.
- Our environment is international. Excellent verbal and written communication skills in English and Spanish.
- Good experience in use of analytical tools and software.
- Ability to work effectively within a team in a fast-paced changing environment.
