Who We Are
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
About the Role
We're seeking talented customer service professionals to join our dynamic team. As a Customer Support Agent, you'll play a vital role in delivering exceptional customer experiences across multiple brands.
What’s your Mission?
- Customer Support: Handle inbound customer inquiries via phone, email, and social media.
- Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
- Problem-Solving: Efficiently resolve customer issues and complaints.
- Product Knowledge: Develop a deep understanding of our products and services.
- Brand Advocacy: Promote our brand values and maintain a positive brand image.
- Maintain Accurate Records: Ensure the accuracy and up-to-date status within the Salesforce CRM.
- Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
Requirements
Your Experience, Our Future
- Fluency in French: Demonstrated excellence in written and spoken French, including exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English.
- Customer-Centric Approach: Positive, enthusiastic, and friendly demeanour with strong interpersonal and communication skills.
- Interpersonal Skills: Strong listening, influencing, and negotiation skills.
- Resilience and Adaptability: Ability to perform effectively under pressure, think quickly, and resolve challenging situations.
- Customer Service Excellence: Proven ability to handle customer complaints and difficult situations with professionalism and empathy.
Benefits
Your Benefits Package
- Start Date: ASAP
- Hours: 39 Hours/Week
- Work Schedule: Monday to Friday from 9:00am to 6:00pm
- Salary: €18,400.00 gross per year
- Holidays: 24 calendar days per year
- Work Model: Hybrid - 6 days per month at the office
- Training: 2 weeks of office based training, Monday to Friday from 9:00am to 6:00pm
- Office Location: Barcelona (La Sagrera)
Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Let's chat about your future at CPM International!