Customer Support Agent - Italian speaker
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!
In this role, you will be supporting our Italian and English speaking merchants, supporting a variety of topics (General inquiries as well as Banking, CNP and Invoicing topics).
What you'll do
- Manage, prioritize, and resolve customer requests with care and efficiency
- Deliver a consistently high-quality support experience across all interactions
- Handle a variety of queries across multiple channels (calls, emails, chats)
- Communicate clearly and effectively, especially during complex or high-impact incidents
- Collaborate with internal teams to ensure smooth resolution of major issues
You'll thrive in this role if you are
- Fluent in Italian and English (C1 or C2)
- A natural problem-solver with a proactive mindset
- An outstanding communicator who genuinely enjoys helping customers
- Comfortable in a fast-paced, start-up environment
- Flexible and open to working on a rotating shift schedule
- Excited to work onsite at our Barcelona HQ
This job is on-site
Why you should join SumUp
Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup.
Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
Restaurant tickets
30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
About SumUp
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.