Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Major Duties and Responsibilities
As a key member of our Distribution Services team, you will play a vital role in ensuring a seamless and positive experience for our customers. Your focus will be on delivering exceptional service, maintaining operational accuracy, and supporting the logistics flow with resilience and professionalism.
Customer-Focused Operations
- Process and manage daily customer orders and distribution accounts with accuracy and urgency.
- Serve as the primary point of contact for customer inquiries, proactively communicating updates and resolving issues with empathy and efficiency.
- Monitor and trace orders, providing timely updates to customers and addressing concerns with a solution-oriented mindset.
Logistics & Documentation
- Generate and verify all necessary documentation for customer work orders, including special requests and inventory records.
- Perform accurate data entry for receiving, order allocation, shipping, and inventory management.
- Ensure timely and precise billing for clients and vendors, maintaining transparency and trust.
Collaboration & Communication
- Act as a liaison between warehouse operations and customers, ensuring clear communication and smooth coordination.
- Provide warehouse teams with the necessary documentation and information to support efficient receiving and shipping.
- Maintain strong, professional relationships with vendors, including transportation providers.
Problem Solving & Resilience
- Maintain logs for damages and backorders, ensuring follow-up and resolution.
- Escalate complex issues to management when needed, demonstrating sound judgment and accountability.
- Support miscellaneous projects, research, and administrative tasks with flexibility and a can-do attitude.
Compliance & Standards
- Adhere to all internal procedures and external regulations, including Operational Process Standards (OPS) and customer-specific requirements.
- Promote a culture of continuous improvement and operational excellence
Qualifications
- Understanding transportation process of all models is a plus
- Good computer skills (e.g., MS Excel, MS Word)
- Fluent in English at least B2 (First certificate) it will be checked during the interview.
- 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
- Meet company standards of 52 hours training per year, including as needed management/leadership training
- Excellent organizational skills, time management skills in addition to a professional manner
- Positive and willing to help attitude
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Additional Information
Expeditors offers excellent benefits:
- Great environment/place to work
- Career Development
- Interdepartmental - Cross training
- Internal / External training (52 hours/year)
- Access to the Employee Stock Purchase Plan
- Health and Live Insurance
- Other benefits to be confirmed during the interview process