As F&B Host (Night In Room Dining ), I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the resort.
Duties and Responsibilities
As Night IRD, I will perform the following relevant tasks for this role:
- Answer outlet telephone courteously and efficiently as specified in department’s standards.
- Work with an empathetic attitude and if there is any problem which cannot be handled, must contact supervisor.
- Ensure the prompt and efficient service required by standards.
- Take order from any food & beverage outlet menus.
- Ensure all mis-en-place for service is correctly prepared prior to delivering.
- Follow the leadership of the captain or supervisor on shift.
- Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
- Have good knowledge of all F&B outlets opening hours.
- Recommend and promote items as directed by supervisor.
- Maintain at all times the highest standard of social skills.
- Report any maintenances faults following the required steps.
- Knowledge on menu prices and suggesting upselling when necessary.
- Ascertains guest satisfaction and ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
- Maintain and update of guest history files and disbursement of relevant information ensuring guest requests and preferences and/or food allergies are implemented whenever possible.
- Maintain efficient administration within the department preparing and submitting operational reports on time.
- Ensure all equipment of the department is kept clean and in good working condition.
- Upsell all resort, spa and restaurant facilities.
- Attend meetings and training as required by supervisors.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
- Perform any additional tasks given to me by supervisor/management.
Qualifications
To execute the position of F&B Host (Night In Room Dining), I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year's experience in a similar hotel operational role.
I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.
Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel/resort and policies on discounts/food promotion etc.
I am familiar with Food and beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory. I have an excellent command of written and spoken English with some knowledge of the local language and customs.
I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
The above is intended to provide an overview of the role and responsibilities for a F&B Host (In Room Dining) at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment.