The CX Operations & Automation Project Manager will drive strategic initiatives focused on improving refund processes, enhancing self-service capabilities, and managing key operational workflows. This role combines project management, process design, and automation strategy to support a customer-first approach across our operations. We're looking for someone with a background in customer service or retail operations, strong experience with Salesforce, and a keen interest in automation tools like chatbots or AI.
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace. You can also find out more about us in the
latest Groupon news
as well as learning about our DEI approach
. If all of this sounds like something that’s a great fit for you, and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at
grouponcareers.com
.