JOB SUMMARY:

The 1CALL Support Specialist works as a part of the 1CALL Center during their assigned shift. They interact with each functional group in the pod to ensure the Customer is receiving excellent support. 

JOB RESPONSIBILITIES: 

• Answer Customer calls and engage with other Team members to support each event
• Report daily metrics to leadership
• Customer metrics 
• Part status
• Service and technical issues
• Properly identify AOG event and consult with lead to ensure Customer issue is resolved.
• Assist with issue resolutions regarding critical parts, technical items, or service challenge for each AOG event.
• Log information into CSINFO in an accurate and timely manner.
• Support the Fleet Program organization and any specific projects or objectives.

EDUCATION/ EXPERIENCE: 

Bachelor’s degree preferred with minimum of 2 years relative experience with Aviation logistics or in lieu of bachelor’s degree, minimum 4 years relevant Aviation logistics, such as, Avionics Technician, A&P Mechanic, Field/Support Services, Aviation Customer Diagnostics Support at Textron Aviation or like-employer equivalent role required 

QUALIFICATONS:

• Must be confident working independently without daily supervision
• Ability to anticipate customer’s needs
• Demonstrate dedication in meeting the expectations and requirements of internal and external customers
• Excellent written and verbal communication skills
• Good computer skills with basic Microsoft Suite experience
•  Excellent customer service skills