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Job Details
This role is critical for supporting key business applications, coordinating overall application support activities, and managing user service operations.
The position ensures the continuity of the wholesale business, particularly in the order entry process for Wholesale and logistics, while overseeing the performance of other operational applications and ensuring high-quality user support services.
Key Responsibilities Application Management:
Manage support teams to ensure efficient resolution of incidents and problems.
Track and monitor incidents and problems to ensure timely resolution.
Communicate resolutions and updates effectively to the business.
Identify and implement internal improvements to enhance the efficiency and performance of business applications.
Propose and implement solutions for better incident management, including:
Adopting agile service management practices to improve responsiveness.
Enabling proactive monitoring using tools like Azure Monitor and Log Analytics to detect issues early.
Automating incident reporting and remediation steps to reduce manual intervention.
Conducting blameless post-mortems to identify root causes and prevent recurrence.
Regularly reviewing and improving incident management processes for continuous optimization.
Application Support Coordination:
Monitor and report team performance.
Ensure seamless operation of up-and-running applications.
Foster and improve relationships with cross-functional teams to enhance collaboration and problem-solving.
User Services:
Provide first-line support to users, ensuring timely resolution of incidents and service requests.
Coordinate with technical teams to address complex user issues.
Maintain and improve user satisfaction through effective communication and service delivery.
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Requirements:
Professional Experience:
At least 10 years of experience in the field of technology and technical support.
A minimum of 5 years of experience leading and managing teams.
Specific Knowledge:
Proven experience in the logistics and distribution sectors.
Strong knowledge of databases (DB), including query creation and execution, as well as a deep understanding of data structures.
Familiarity with various technologies, without the need to be an expert in programming, but with the ability to adapt to different tools and environments.
Skills and Competencies:
Innovative mindset, with a willingness to explore and implement new solutions.
Ability to work with multidisciplinary teams at different experience levels, demonstrating excellent communication skills.
Analytical mindset, capable of identifying patterns and trends for efficient problem-solving.
Strong proficiency in English, with the ability to communicate effectively both verbally and in writing.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: Alliance Healthcare España S.A.Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
