Sales & Marketing Coordinator

San Clemente Palace Venice is looking for a Sales & Marketing Coordinator to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled on a private island in the heart of the Venetian Lagoon, San Clemente Palace is more than a hotel — it is a sanctuary of timeless elegance, exceptional service, and refined hospitality. We are dedicated to delivering unforgettable experiences in one of the world’s most iconic destinations.

About the job

Based at the San Clemente Palace within the Sales & Marketing Department in Venice, the Sales & Marketing Coordinator supports the strategic and operational goals of the Sales & Marketing department by providing administrative and coordination support, ensuring the smooth execution of all sales and marketing activities. This role acts as a key liaison between internal departments and external stakeholders, contributes to the organization of marketing initiatives, and maintains accurate documentation and reporting to optimize performance and client satisfaction. The Sales & Marketing Coordinator reports directly to the Director of Commercial Strategy and works closely with the Sales, Revenue, Events, and Marketing teams.

As Sales & Marketing Coordinator, you will responsible for the following duties:

• Provide daily support to the Sales & Marketing team in the execution of campaigns, events, proposals, and other commercial activities.
• Coordinate internal and external meetings, sales trips, and client entertainment logistics.
• Prepare sales presentations, proposals, contracts, and reporting documents as required.
• Ensure accurate and timely entry of sales activities, client interactions, and account details into the CRM system.
• Support the organization and execution of familiarisation trips, site inspections, and hotel show-rounds.
• Assist in the coordination of hotel participation in tradeshows, roadshows, and industry events.
• Collaborate with the Marketing team to ensure alignment of materials, digital content, and promotional collateral.
• Maintain updated client databases and assist in segmentation, targeting, and communication strategies.
• Track and monitor competitor activities and provide regular reporting to the Sales team.
• Liaise with the Revenue, Events, and Operations teams to ensure alignment on group offers, proposals, and operational feasibility.
• Distribute leads across Mandarin Oriental properties when appropriate and support cross-property collaboration.
• Attend weekly team meetings and contribute to the preparation of monthly performance reports.
• Perform any other reasonable tasks or projects as directed by the Director of Commercial Strategy or Sales Managers.

As Sales & Marketing Coordinator we expect from you:

• Previous experience in a similar administrative or coordination role within the hospitality or luxury service industry.
• Excellent organizational and time management skills, with strong attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems (Delphi, Opera, or similar tools).
• Strong written and verbal communication skills in Italian and English; other languages are a plus.
• A proactive, service-oriented mindset and a collaborative approach to team support.
• Confidence in handling confidential information and managing multiple priorities simultaneously.
• A passion for hospitality, branding, and guest experience.
• Degree or diploma in Hospitality, Marketing, Business, or a related field preferred.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?