Role description
We are still looking for the very Top Talent…and we would be delighted if you were to join our team!
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What we look for?
We are looking for a Business Analyst (Assisted Channels) which is responsible for assisting in the Epics and User stories definition for banking projects.
Key Responsibilities:
- Assist in the analysis and design of new business processes around requirements definition, information gathering, and consistent documentation methodologies.
- Develop clear and concise functional requirements for the technical developers that are free from ambiguity to minimize re-work and errors. Recognize the business’s needs and the implications of change. May formulate alternative solutions to satisfy business requirements.
- Develop Functional Specifications for system enhancements that meet the business requirements.
- Consults and works closely with technical team members to ensure all requirements have been accurately addressed as well as supports the technical group during the design and development activities.
- Coordinate updates to supporting documentation (such as training, processing procedures) as part of the Software Development Lifecycle.
- Participate in the development of test plans, testing of changes and reviewing the results.
- Participate in quality management reviews as outlined in the project work plan, and in reviews of the designs, prototypes, and other project work products to ensure they fulfill the requirements.
- Analyse methodologies for process improvements, better utilization of resources, product enhancements, improved communications, and faster issue resolution.
- Facilitate Business Requirements gathering sessions with key stakeholders and subject matter experts, developing high-level and detailed business requirements as needed to support enhancements to business processes, systems and/or applications.
Mandatory requirements:
- Proven experience working on projects within financial institutions or the financial services sector.
- Proficient in using Jira and Confluence for project tracking and documentation.
- Knowledge of banking products and services, including cards, payments or customer management.
Valuable skills:
- Experience with Assisted Channels projects, such as those involving Branch operations or Contact Centers.
- Knowledge of banking products and services, including cards, payments or customer management.
- Functional understanding of Card Management workflows, including key processes such as issuance, authorization, and settlement.
- Hands-on experience in test execution and familiarity with the Xray test management toolset.
What can we offer?
- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
- Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).
- `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)
- Free access to several training platforms
- Professional stability and career plans
- UST also, compensates referrals from which you could benefit when you refer professionals.
- The option to pick between 12 or 14 payments along the year.
- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
- UST Club Platform discounts and gym Access discounts
If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. UST is waiting for you!
In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.
Skills
Contact Center,Customer Service,Payments
