Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Join Agilent Technologies as a Customer Service Representative and make a real impact!
We are looking for a motivated and detail-oriented professional to become part of our multicultural team. In this role, you will support our Sales representatives and customers by ensuring smooth processes—from processing orders invoicing, and follow-ups in SAP. You’ll be the key connection between customers and our internal teams, helping to solve problems, provide information, and make sure every customer has a seamless experience with Agilent.
Key responsibilities:
Process Orders – Process customer orders, making sure everything is accurate and delivered on time.- Support Sales and Customers – Work closely with our Sales team and customers to provide clear information, solve issues, and support them after the sale.
- Be the Link Between Teams – Act as the main contact between customers and internal teams (such as Sales, Logistics, Installation, Public Tenders, Credit & Collection) to answer questions and find solutions.
- Manage the Customer Journey – Take care of the full customer journey—from the first request to the final delivery—while following company rules and processes.
- Identify Improvements – Suggest ideas to improve the way we work and make processes run more smoothly.
- Handle Administrative Tasks – Handle regular administrative tasks in line with established procedures.
Qualifications
- Language Skills – Good proficiency written and spoken English, plus native-level Italian.
- Time Management – Ability to manage time well, handle multiple tasks, and set the right priorities in a fast-paced environment.
- Customer Focus – A strong passion for delivering excellent service and supporting customer needs.
- Tech Savvy – Confident with computer systems and accurate in data entry.
- Team Player – Able to work smoothly in diverse, multicultural teams and communicate effectively.
- Problem-Solving – Strong analytical skills and the ability to quickly find solutions.
- Proactive Mindset – Curious, eager to learn, and confident in taking initiative and ownership of tasks.
- IT Tools – Experience with MS Office. Knowledge of SAP/CRM systems is preferred—and experience with SAP ECC is a strong advantage.
On a personal level, you possess great problem-solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have strong communication / interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.
We offer:
- Permanent Contract
- Outstanding company culture
- Career development opportunities
- Yearly company bonus, private health care, medical & life insurance
- A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities
Additional Details
