Permanent employment / Barcelona, Catalonia, Spain
Omya is a leading global producer of industrial minerals mainly derived from calcium carbonate, dolomite, and perlite - and a worldwide distributor of specialty chemicals. Founded in 1884 in Switzerland, Omya has a global presence extending to more than 160 locations in over 50 countries with 9,000 employees.
As a Customer Service Support, you will play a key role in supporting the local Customer Service team to achieve service quality standards and client satisfaction. This position requires performing tasks to the required standards in accordance with existing procedures and in a timely manner. You will work within an environment of globally harmonized processes, understanding key topics to guarantee optimal service to customers.
Job main responsibilities:
- Transactional Services: Process returns, credits, and debits in SAP in accordance with existing procedures.
- Internal Requests: Support Customer Service with general administrative tasks to facilitate efficient task execution.
- Customer Requests and Complaints: Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
- Close complaints in Salesforce in accordance with existing procedures.
- Follow up on all customer service inquiries.
- Support Customer Service in providing answers to external customers.
- Documents for Customers: Provide and send the following documents to external customers:
- Certificate of Analysis, MSDS, Product data sheets, etc.
- Special questionnaires (Master data, environmental info, bank details, other supplier info, etc.)
- Lists and special requests (SAP extractions, etc.)
Other Responsibilities:
- Create and follow up on QSHE SF tickets and Regulatory Affairs Salesforce tickets.
- Cover colleagues during absences to maintain the Customer Service level.
- Maintain safe working conditions and practices to achieve a zero lost-time injury record within the area of responsibility.
- Perform work duties in accordance with Quality System Manual procedures and company policy.
Qualifications and Skills:
- 1 to 3 years of prior experience in customer service, accounts payable, or order entry.
- Experience in export transportation or international business in the industrial chemical market is preferred.
- Excellent organizational and interpersonal skills.
- Detail-oriented and accuracy-driven personality.
- Working knowledge of BPCS or SAP/Salesforce is a plus.
- Fluent in English and German both oral and written. Additional language skills are beneficial.
What do we offer?
- 50% Hybrid Work Model: Flexibility to work from home and in the office according to company policy, promoting a healthy work-life balance.
- Ticket Restaurant: Daily meal allowance to support your well-being.
- Flexible retribution: Kindergarten & Transport benefits.
- 30 Labor Days of Holidays: Ample time off to relax and recharge.
- Language Lessons: Access to language lessons to support personal and professional growth.
- Medical Insurance: 60% company-subsidized medical insurance for employees, with the option to extend coverage to family members at a competitive rate.
- Open and Modern Office Environment: Work in a collaborative, innovative, and comfortable space designed for your success.
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