Customer Success Operations Associate

About BizAway

Here at BizAway, we Deliver the Future of Travel.
We are a solid international company with strong ambitions and great expertise. With a focus on
sustainability , on a daily basis we support companies enabling them to improve their travel
management through our constantly evolving services and solutions, always characterized by our
tech attitude and smart and innovative processes.
We know that success comes from People and deserves to be recognized.Proactivity and
Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then
BizAway is the company you have been looking for.

We are looking for

We are looking for a driven and enthusiastic Customer Success Operations Associate (m/w/d), who desires to contribute to the growth and success of our Customer Success Team.
This is a position for someone who is detail-oriented, process-driven, and analytical. You will play a key role in supporting both the Implementation Specialists and the Customer Success team by executing platform maintenance tasks, performing data hygiene activities, and coordinating internal operations related to ticket and report management. This role is crucial in ensuring smooth technical onboarding for new clients, ongoing platform support for existing ones, and efficient internal workflow within the team.

Your role in BizAway

• Execute platform setup and operational tasks on the BizAway (e.g., user imports, group updates);
• Support Implementation Specialists with technical onboarding activities;
• Assist the Customer Success team with operational and technical tasks;
• Perform data maintenance activities to ensure excellent data quality in CRM and customer reports;
• Extracted and organized data to support internal reporting and product-related analysis;
• Manage and triage internal support tickets to ensure timely resolution and proper assignment;

Your basic qualifications

• Excellent oral and written English communication skills are required. Other languages are a plus;
• Basic proficiency with Excel/or GoogleSheets (e.g., filtering,pivottables, basic formulas);
• Strong organizational skills and ability to structure, clean, and manage data efficiently;
• Hunger: You are not afraid of challenges, and you are eager to raise the bar every day;
• Proactivity: You actively propose value-creating solutions and are not afraid of mistakes;
• Flexibility: You are comfortable working in a fast-changing environment with few certainties;

We are also interested in

• Familiarity with CRM and ticketing systems (e.g., Salesforce, Zendesk) is a plus;
• Previous experience in SAAS Sales/Business Travel/Start-ups;

Our offer
✈A seat on a scale-up with skyrocketing growth
Attractive compensation, including equity in the company
Development of your entrepreneurial spirit, having the chance to implement real impact
business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Hybrid working (3 days in the office, 2 days SW), flexible working policy, and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.