We’re hiring: Director of Sales EMEA
At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage!
OUR VISION: To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime.
OUR MISSION: Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around
immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation.
4 CORE VALUES:
A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity.
Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge.
U: We believe in UNITY, and prioritize effective teamwork.
A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature.
Sounds great – what’s the role in a nutshell?
This role requires representing Aqua Expeditions, award-winning unique luxury expeditions company and its vessels in the EMEA market (Europe, Middle East, Africa). This position will count with the full support of Inside Sales, Reservations, CRM, Marketing and Digital Marketing departments to serve as primary sales responsibility for all trade bookings sourced in this territory.
Your passion is:
Sales:
- Business development: Target, negotiate and maintain a constant presence with travel trade and tour operators in EMEA
- Facilitate entry into tour operator brochure programs and other sales and marketing channels;
- Meet and exceed sales target for assigned region.
- Help develop and implement Yearly Sales Plan, Strategy and Budget
- Assure proper execution of sales strategy and budget
- Meet with trade clients in the region of responsibility and establish business agreements and sales incentives
- Conduct all necessary product, destination training for all our products and services to clients in region.
- Participate and organize sales calls with clients in the region on an ongoing basis.
- Arrange trade fair participation, preparation, and conduct all appointments and necessary follow up.
- Maintain strong ongoing relations with trade Affiliations and Memberships.
- Maintain strong and close relations with Regional Sales Managers for cross selling activities and goals and monitoring of KPIs.
- Constant support to the Reservations team and Expeditions Consultants so as to assist them in improving sales conversions.
- Negotiate, follow-up and develop all potential Charter contract agreements with clients and Central Agents
Sales Support:
- Manage and update trade database, online and offline web trade inquires, based on regional responsibilities through the use of CRM
- Manage commissions approvals and / or special discounts, for clients or passengers, based on existing terms and business agreements.
- Monitor competition and be aware of their market actions, initiatives and promotions to feed marketing team with information.
- Provide assistance for Fam Trips.
- Approve Agent Portal credentials
- Handle comments cards, passengers’ feedbacks and Cruise Directors reports related to the region
- Attend to client´s concerns and any Customer Service issues
- Participate in weekly and monthly calls with Sales Team and Finance team.
Reporting and Administrative Functions:
- Monitor and analyze statistics of sales forecasts and monthly results, based on regional responsibility for
- Prepare and analyze monthly sales reports for Director of Sales.
- Keep the Sales Trip Calendar 2025 updated with scheduled CRM campaigns.
- Ensure CRM campaigns is updated with feedback and conclusions
- Monitor and report sales budget vs actual
What are we looking for?
- Organizational Skills: Exceptional ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Communication Skills: Strong verbal and written for interacting with internal teams and external clients.
- Technical Proficiency: Using CRM systems, sales software, Microsoft Office Suite, and other relevant tools.
- Finance management and Financial Analysis
- Attention to Detail: High level of accuracy and attention to detail in managing data and documents.
- Problem-Solving: Ability to anticipate needs, identify problems, and develop effective solutions.
- Interpersonal Skills: Excellent interpersonal skills to build strong relationships with team members, clients, and other stakeholders.
- Discretion and Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality.
Preferred Qualifications:
-
Business Administration or Professional in Sales career.
- + 10 years’ luxury sales experience in the travel industry and extensive international travel
- Advanced French and English, preferrable Spanish too
Why You'll Love Working With Us:
- Competitive salary and benefits package.
- Be part of an award-winning, worldwide company at the forefront of technological innovation.
- Collaborate with a passionate and dedicated team.
- Make meaningful contributions that drive our company's success.
Apply Now and Let's Shape the Future Together!
