Revenue Operations Associate
Sales Acceleration - Report to VP of Repeat Business
Ebury Madrid Office - Onsite
Working in a multi faceted role within the global front office team focusing on the dealing and client portfolio management side of the business. This is a unique opportunity for someone to make their mark in a fast growing and high performing business.
What you'll do
Owner of Dealing Efficiency; responsible for front-to-back problem mapping and owning the delivery of improvements related to dealing processes, routines, and policies.
- Processes (with operations teams etc)
- Optimise Routines (ensure routines such as pipeline reviews are scheduled and taking place, as well as actions logged and followed up)
- Policies & SOPs are up to date
- KPI tracking (resolve issues & evolve)
Raising the bar on overwatch performance. 'Overwatch' is a KPI measuring client churn and the success of our upsell efforts.
- In depth analysis and feedback to Heads of Dealing, Country Managers and Dealers. Highlight where we are performing well and/or badly.
- Own and organise local training programs on the various clusters to help capability to upsell; collection accounts, API integration, Playbook hedging programs etc..
- Act as an overwatch champion, providing consistent performance updates to dealers
Commercial AI adoption and transformation to help manage a large global dealing team at scale
- Training routines
- Analysis from client calls to show where we are/aren't cross selling products
- Account planning
- Pipeline reviews
Head of Dealing performance
- Tracking and showing performance vs metrics
- Supporting problematic areas
Documentation maintenance
- Dealing manual
- Commission SOP + any short term incentives
What you'll need
- 3+ yrs professional experience within financial services
- Experience in a front office role is preferred, or a background working closely with these teams in a sales operations position
- A track record of strong academic or professional achievement
- Self starting & proactive
- Very strong analytical skills
Why Ebury?
- Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
- Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
- Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
- Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
- Central Madrid Office: A fantastic location with excellent transport links.
Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!
You can also connect with me on LinkedIn - Gabriella Cheston
#LI-GC2
#LI-ONSITE
About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women's Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.
