Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com .
As our new Customer Service Representative , you will play a key role in managing the entire process from quote to cash for service contracts. In this position, you will be responsible for order fulfillment and contract administration, including maintaining service contracts in SAP.
This is a great opportunity to build your expertise, work in an international environment, and be part of a company recognized worldwide for innovation and excellence.
If you are detail-oriented, motivated, and eager to grow in a dynamic global organization, we’d love to have you on our team!
Key Responsibilities:
- Processing orders – Create and process customer quotes and orders with a strong focus on accuracy and timely delivery.
- Supporting sales and customers – Work closely with sales teams and customers by providing clear information, answering questions, and solving issues before and after sales.
- Acting as a communication link – Serve as point of contact between customers and internal teams—such as sales, service delivery, and collections—to quickly address customer needs.
- Managing the customer journey – Oversee the entire process for customers, making sure their experience is smooth while following company processes and compliance rules.
- Suggesting improvements – Spot opportunities to make processes better and share your ideas with management.
- Handling administrative tasks – Perform routine customer service duties by following established procedures.
Qualifications
- Language skills – Excellent written and verbal communication in English, plus native-level proficiency in German.
- Time management – Strong ability to set priorities, multitask, and stay organized in a fast-paced environment.
- Customer focus – Proven commitment to delivering outstanding customer service.
- Computer skills – Solid IT knowledge, including accurate data entry and confidence in working with business systems.
- MS Office knowledge – Proficient in Microsoft Office, especially Excel; experience with SAP/CRM is an advantage.
- Experience – 1–2 years of relevant professional experience, preferably in customer service, order management, or a related field.
On a personal level, you possess great problem-solving / analytical skills , and you are eager to learn about new software technology, instruments, applications, and consumables . You have strong communication / interpersonal skills to interact at various levels, and you strive to provide excellent customer support . You enjoy both working within a team and autonomously .
We offer:
- Permanent contract
- Hybrid work model : home office on Mondays and Fridays, office-based the rest of the week
- Outstanding company culture
- Career development opportunities
- Company pension scheme
- Yearly company bonus
- Private health care
- Medical and life insurance
- A position within an international organization , offering a dynamic work environment with exciting challenges and opportunities
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.