Customer Service and Support
Location
Barcelona, Spain
Job Title:
Customer Service Representative (German-speaking) - Hybrid LU02Job Description
Experience the power of a game-changing career
Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Service Representative on our team, you will:
- Provide first class customer satisfaction at all times and do whatever is necessary to support our customers.
- Handle incoming customer contacts, multi-channel technical support via telephone, e-mail, chat or any other means – like WhatsApp, log call details onto call tracking systems and perform call follow ups according to procedures.
- Perform outbound contacts (via telephone, email, or any other means) in response to generated issues and update information onto call tracking system according to procedures.
- Ensure correct presentation of the customer’s corporate and brand images in all interactions.
- You will be representing multiple brands, potentially contacting field technicians.
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you have:
- A proficient or bilingual level of German and advanced level of English
- Strong communication skills (active listening, clear written/oral expression, service orientation)
- Outgoing, open-minded, and supportive team player personality
- Solid technical understanding; background or formal training preferred
- Strong analytical and problem-solving skills; able to perform under pressure
- Adaptable and quick to learn new technologies and changing situations
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
- Full-time 39 hours/week contract: Monday to Friday from 9:00 to 18:00
- Salary 20 800 euros gross/year + up to 1800 euros gross/year in bonus
- Central location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1650518
Location:
ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements:
English (Required), German (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents