WHAT WE DO MATTERS:
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.
As Process Automation Manager, you will own the vision, roadmap and end-to-end delivery of key automation projects.
Reporting to the Director of Engineering, you’ll manage a Business Analyst squad and partner closely with the Project Management, Operations, Sales, Product teams, and engineering squads.
You’ll translate strategic goals into prioritized features and drive rapid, high-quality releases that unlock significant efficiency gains.
RESPONSIBILITIES:
- Define & Prioritize: Own the feature backlog, write clear user stories and acceptance criteria, prioritize work to bring early business impact.
- Drive Delivery: Lead discovery, design, development and rollout of automations in short, iterative sprints.
- Align Stakeholders: Collaborate daily with Product, Engineering and Business team to manage scope, dependencies and risks.
- Track & Report: Monitor key metrics, and present progress to the Leadership team and key stakeholders.
- Enable the Team: Mentor and guide Business Analysts on requirements gathering and UAT, foster a culture of rapid learning and continuous improvement.
SUCCESSFUL PROCESS AUTOMATION MANAGER CANDIDATES HAVE:
- 2+ years managing business analysts, technical or processes oriented teams in a technology-driven environment (ideally working on software products used by business teams as Zendesk, Salesforce, Netsuite and alike)
- 5+ years of experience as an individual contributor to a technical product or process oriented team. This experience should encompass the full product lifecycle, from ideation and discovery through development, launch, and post-launch iteration.
- Hands-on experience defining and shipping integrations on Zendesk, NetSuite and/or Salesforce.
- Strong technical fluency: comfortable discussing architecture, APIs, data models and performance constraints with engineering.
- Proven track record of iterative delivery: Agile frameworks, frequent releases, rapid feedback loops.
- Excellent stakeholder management: can balance executive priorities with squad execution.
- Bachelor’s degree in Business, Engineering, Computer Science or related field (or equivalent experience).
- Superb written and verbal communication in English.
- Private health insurance
- Life insurance
- Employee assistance program: on-demand mental health assistance program for any professional or personal matter
- Optional salary advances
- Tax relief options: pre-tax savings for food, transport, daycare and work related training expenses
- Gym membership discount
- Udemy courses
- Personal time off: 23 working days of holidays per year + additional days each year considering the application of the max. anual working hours of the Collective Bargaining Agreement
- Other leave entitlements: enhancements to statutory leave permissions, for instance: maternity, paternity, childcare, illness and others to support work-life balance
- Work from home allowance (40€/month)
- Food allowance (55€/month)
- Employee gifting
- Signature events
- Employee resource groups
- DEI & Sustainability councils
- Robust communication and feedback channels
- Focused Fridays
- Recognition iniciatives
- Local events
- GROW program
- TKWW University for Employee & Leader development
- Employee referral program
WORK MODEL:
This role is Together@TKWW-eligible and based near one of our office hubs. Starting September 15, 2025, you’ll be expected to work in the office two days a week as part of our hybrid work model
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
- For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
- For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.