New Balance - Customer Support with a High Level of English (Night Shift 25hr)

Our Client

New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide.

We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

What’s your Mission?

• Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
• Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
• Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
• Product expertise: Develop a deep understanding of our client's products and services.
• Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
• Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.

Requirements

• Advanced English Proficiency: Excellent written and spoken English communication.
• Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
• Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
• Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
• Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.

Benefits

• Start Date: 9th September 2025
• Hours: 25hrs per week
• Work Schedule: Monday to Friday rotative shifts between 22:00 pm to 3:15 am
• Salary: €12.179 gross per year
• Night Bonus: 1,90€ per hour
• Transport Pay: 6,34€ per shift
• Holidays: 24 calendar days (pro-rata)
• Work Model: Office-based.
• Training: 2 weeks of office-based training, Monday to Friday from 3:00 pm to 10:00 pm.
• Office Location: Barcelona (La Sagrera)

Additional Perks

• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.