Strength in Trust
OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.
The Challenge
As an Italian speaking Renewal Associate I, your challenge is managing a portfolio of end-to-end client renewals. You'll be instrumental in identifying and mitigating roadblocks, ensuring successful, on-time execution of processes and contract renewals. Collaborate with Customer Success and Sales team colleagues to provide seamless support during renewals, especially in cycles that present expansion or add-on opportunities. Build and maintain relationships with key client stakeholders, ensure contract terms compliance, and work closely with finance and legal departments. Proactively collect and analyze customer feedback, contributing to the growth and automation of renewal processes.
This role is based in Madrid, Spain. Relocation may be provided. THIS IS NOT A REMOTE ROLE.
Your Mission
- Tailored Navigation: Dive into SMB renewals with empathy and efficiency, addressing challenges with a responsive touch.
- Stakeholder Relationships: Cultivate meaningful connections with key SMB stakeholders, emerging as the go-to support in the renewal landscape.
- Compliance Mastery: Ensure strict compliance with software contract terms, adapting seamlessly to distinctive SMB needs while collaborating internally with stakeholders such as our legal team, Sales Ops, etc.
- Feedback Harmony: Proactively collect and understand client feedback, harmonizing insights across teams to refine our approach.
- Holistic Growth Initiatives: Contribute to the organic growth of renewal processes, crafting strategies that align with SMB client diversity.
- Transactional Increase Management: Skillfully manage transactional increases, optimizing software utilization within the SMB space.
- Growth Partnership: Collaborate with Account Executives to identify and create growth opportunities within the SMB portfolio.
- Churn Forecasting Leadership: Take the lead in forecasting churn at the cohort level and work with customer success teams to reduce churn.
- Customer Success Journey Integration: Recognize that the renewal process culminates the customer success journey, typically initiated at least 120 days (about four months) before expiration.
- Accurate Portfolio Forecasting: Manage your portfolio through meticulous and accurate weekly forecasting.
You Are
- Problem-solving Expertise: Demonstrate a track record of empathetic problem-solving in customer-facing roles, ideally with 1-2 years of experience in software renewals.
- Effective Communication: Exhibit responsive and effective communication skills in Italian and English, with proficiency in Salesforce, to set the stage for success in the dynamic SMB renewal landscape.
- Collaborative Spirit: Embrace a collective mindset, enjoying the challenge of solving complex problems and collaborating across multiple teams to ensure customer success.
- Growth Mindset: Showcase eagerness to grow personally and professionally, viewing obstacles as challenges to overcome.
- You're excited about the opportunity to grow into a sales career.
Where we Work
We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
- OneTrust Careers on YouTube
- @LifeatOneTrust on Instagram
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected].
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
