Job Title
Summary of the Role
We are looking for a planning and delivery-focused Solution Manager to guide the lifecycle of Salesforce Marketing Cloud and Data Cloud solutions across some of the main Amadeus' business units. This role is responsible for shaping the roadmap, coordinating operational excellence, and enabling innovation through automation, artificial intelligence (AI), and agile methodologies. You will act as the main point of contact between business stakeholders and technical teams, ensuring effective and long-lasting digital marketing solutions.
Main Responsibilities
Solution Delivery & Operations: Coordinate the end-to-end delivery and support of Salesforce-based marketing solutions. Support timely releases, quality standards, and incident resolution.
Stakeholder Engagement: Develop effective relationships with internal customers, advising on solution design while promoting standardization and integration.
Team Support: Support and guide a cross-functional team, encouraging their development and shared goals.
Vision & Strategy: Shape and improve the solution roadmap in collaboration with architects and business leads. Identify opportunities for innovation and continuous improvement.
Governance & Coordination: Coordinate with other unit leads to promote consistency, address risks, and manage cross-functional impacts.
About the Ideal Candidate
Experience: 6+ years working with Salesforce, including 3+ years in a guiding role. Experience supporting global teams and complex solution portfolios.
Expertise: Good understanding of Salesforce Marketing Cloud and Data Cloud. Familiarity with Salesforce configuration tools (e.g., Flow, Process Builder, Lightning Pages).
Certifications: Salesforce Marketing Cloud certification is needed; additional certifications (e.g., Advanced Administrator, Communities) are welcome.
Skills: Problem-solving, communication, and stakeholder collaboration skills. Experience working in agile environments with tools like Scaled Agile Framework (SAFe); certification is welcome.
Education: Bachelor’s degree in Engineering, Computer Science, Information Technology (IT), or Business. Master of Business Administration (MBA) is welcome but not required.
Languages: Fluent in English.
What we can offer you
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A flexible hybrid working model - We want our employees to do their best work, however it works best for them (50% from home / 50% from office)
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
