We are Niederwieser Group, a family-owned company and global expert in high-barrier flexible plastic packaging for fresh food. We protect and extend the shelf life of food products for customers worldwide.
Our core values, Fast. Fair. Personal., define our approach to internal operations, customer relationships, and supplier partnerships. We are actively looking for a Junior Customer Service & Billing Assistant (f/m/d) .
Your Responsibilities:
- You'll be responsible for the precise and timely creation and dispatch of invoices. This includes managing invoicing processes and ensuring the accuracy of all financial records.
- You'll independently handle all customer inquiries, whether by phone, email, or other channels. Your goal will be to assist customers quickly, competently, and friendly, ensuring their satisfaction.
- You'll maintain and update relevant customer data and billing details in our systems, keeping everything organized and accurate.
- You'll actively contribute to continuously improving our internal processes in invoicing and customer interaction.
- You'll work closely with the Sales and Finance teams to ensure smooth coordination.
- You'll proactively resolve customer issues and complaints to create positive customer experiences.
What You Bring:
- You have initial professional experience in customer service, administration, or invoicing.
- You speak fluent English and Spanish or Catalan.
- You are a strong communicator, service-oriented, and enjoy interacting with people.
- You work in a structured, meticulous manner and can keep track of things even during busy periods.
- You are a true team player and are happy to integrate into our collaborative environment.
- You are proficient with common MS Office applications (especially Excel). Experience with ERP systems is a bonus.
What We Offer
- You'll gain a new and exciting position with room for growth in a rapidly expanding company.
- You'll have the opportunity to develop in both invoicing and customer service.
- You'll become part of a motivated and supportive environment that looks forward to welcoming you.
- You'll receive comprehensive onboarding into all relevant tasks and systems.
- You'll benefit from attractive career development prospects in a company with ambitious growth plans.
Join our team to contribute to our growth and success in a competitive market.
Job Types: Full-time, Permanent
Experience:
- Customer Service: 1 year (Preferred)
Language:
- English (Required)
- Spanish (Preferred)
Work Location: Hybrid remote in 08940 Cornellà de Llobregat, Barcelona