Online marketplaces have never been this awesome.
The purpose of the Seller Success Manager role is to drive platform growth by increasing seller sales, extending the assortment and optimizing their price competitiveness. This position ensures effective product onboarding for Sellers, reducing the complexity of creating products and offers, minimizing the time to get sellers live and aligning improvements for the increase in their sales. The Seller Success Manager's efforts are crucial in maintaining a dynamic marketplace where sellers are well-supported and motivated to succeed, directly impacting the platform's performance and sustainability.
Job scope:
Each Seller Success Manager is responsible for one or more assigned countries. The role needs to interact in the language of the assigned country. The Seller Success Manager focuses on the growth of products, offers and sales in the platform. Their core mission encompasses with the price competitiveness. This role supports the Business Partner Manager to communicate and argument the seller integration connections we have in the different countries in case of language barriers. Core activities:
✓ Take on a key role and relationship in the article onboarding phase of new sellers until they get live with their assortment
✓ Optimization calls, coaching sellers: customized strategic business advice to improve grow sales due to assortment / cross border extension & pricing
✓ Selling Seller Marketing activities
✓ Sales data analysis
✓ Collaboration and coordination of cross functional projects to improve efficiency
✓ Training and development (onboarding of new joiners, stay updated on industry trends, best practices, train internal teams on processes, continuous self-improvement and skill development.
You've got
- Bachelor’s degree or Vocational training.
- Experience in E Commerce / Understanding Marketplace Business model.
- Familiarity with data analysis tools (e.g Excel, PowerBI) & ability to interpret and deviate actions.
- Strong sales skills (presentation, negotiation, persuasion, relationship building)
- Clear, precise, professional communication skills.
- Native or high level of English and Italian (other languages such as: Spanish, Portuguese, German, Dutch or Frenchare a plus).
- Understanding of digital marketing.
- Strategic seller / Customer development.
We've got
- Innovative product and exciting career opportunities in an agile environment with a start up mentality.
- A diverse and vibrant international environment of 70+ different nationalities.
- Flexible working hours and hybrid working with also flexible home office policy.
- 25 days of vacation per year.
- Full support from METRO Group – our mother company
- Health and wellbeing support.
- Private Health Insurance covered by the company.
- Language courses subsidy for professional growth.
- Attractive referral program.
- Team events, Meetups, and TechTalks.
- And much more.
Apply for this job
About us
We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.